January 28,1930 to June 7, 2013
| Gil Younger
Gil Younger, President and founder of TransGo, is a 55-plus year veteran of the Transmission industry. Since 1959, Gil and his technicians have served the industry with its technical department by conducting hundreds of seminars and "hands on" clinics, contributing hundreds of problem solving bulletins, and handling thousands of technical phone calls.
Regardless what you may call your repair, the job is in your shop to have the complaints and failures corrected. It doesn't matter how honest you are, as a person, if you don't have the ability needed to fix the causes of the complaints and failures where is the ethic? Each transmission develops 3 to 5 complaints and failures you see over and over again and again. A service is ethical and deserving to the exact extent that your service corrects the causes of those complaints and failures; and does not include a whole bunch of parts that were not needed.
Have You Lost Your Magic Wand?
Have you noticed that today's "new breed" of automatic transmissions are much harder to fix? Did it ever occur to you that: They barely worked when brand new? The car almost limped off the showroom floor? The slightest warp, wear or blip–one you can't even see, finishes it off? Have you taken some apart and found burned friction, but can't find a cause? Seals were ok? Rings were ok? Scary isn't it?
How do you feel after you've waved the "magic wand" (installed new friction and seals), only to find during the road test that it's barely holding? Or it's got a bump? Or a runaway? Gives you a sick-to-your-stomach feeling – right?
Have you ever gotten tired, frustrated or angry after working on the TV for an hour or more, and you can't seem to make any difference? Or worse, to find that you now have new problems such as early soft shifts, or late shifts, or a slide or bump, or no kickdown?
There was a time when the main cause of trans failure was rubber seals: the rubber shrunk, got hard, leaked, and then slipping causing the burned friction, and you "knew" the fix: replace the burned friction and install new seals. This was so common that "friction and rubber" became known as a "magic wand" to the trans repair trade. Have you discovered that the "magic" friction and seals no longer work magic?
Say goodbye to those "Good ole days." When you take apart today's trans and find burned friction, you usually find that the seals are like new and the rings are okay, too – right? Do you pretend that maybe the clutches or bands were defective? Are you still trying to kid yourself into believing that the burned friction was the cause of the complaint or failure, when deep down you know that burned friction is the result of operating the car with a complaint? We're going to say this again so that you can and will face the facts and stop being afraid of what you think you might have to learn: burned friction and overheated parts are the result of operating the car with a complaint.
Replacing the damaged parts, at most, only restores the trans to the condition it was in just before it failed. Sometimes it doesn't even do that much. Replacing the damaged parts does not correct the complaint or condition that caused the parts to fail.
The complaint itself has a cause. Until you've found and corrected this cause, you haven't started to really fix the trans. On the other hand, when you fix the cause of the complaint, you have made a real fix, and both the complaints and the failures stop.
Law of Communication
Is the trans having a Problem with YOU? Attention brings perception. Perception allows understanding. Understanding permits corrective action. So what fixes it? Caring, because caring creates attention. What does this mean? It means work on what you love and always choose to love what you work on.
Certainly you have noticed that when you get upset with any identity it doesn't want you to FIX it? Just because it is a trans or a particular vehicle doesn't change a thing. This is not a mystery. To fix something it must be able to communicate to you what the cause of the problem is. If you are upset with it, it doesn't want to communicate with you, and it doesn't want you "fixing" it. [ByTelling it how wrong it is]
Communication 1st law: A communication channel expands or contracts to match the amount of RESPECTFUL communication that goes back and forth thru it in BOTH DIRECTIONS.
When you are upset the trans does not want to communicate with you. The trans always knows what it is doing, we are ones that don't know. If you've tried a couple things and it is not fixed, it's probably upset with you. It's time to say, "please forgive me and allow me a fresh start."Caring is in the heart not the brain.
Opening the heart is what makes the momentary calmness the brain needs to reach understanding and see causes. Then be thankful not bossy. The secret is to let the behavior of the trans tell you what to do, instead of you telling the trans how it should behave. Sooner or later just about every problem gets fixed because it will go from place to place hunting for someone who is caring enough to listen and wise enough to not try to outsmart it. It's a lot easier to fix the complaints than deal with the hassle.
Factory specs can be used until you find better ones.
You Choose the Price
The best way to charge more is to deliver more value. A best way to make more money is to FIX it on the first try.
If parts and labor fixed trans's this trade wouldn't exist, they'd all get fixed at the corner gas station. Time and consciousness [technology] is what fixes them, and being responsible is what guarantees them, so it is really mysterious that prices are often based on parts and labor.
If you choose to get your mind off parts and labor and place it on finding and correcting the causes of complaints and failures then ethical pricing will be based on: Responsibility [warranty] + Technology x Time = More for you and a lot more for your customer. Each day a key tech person spends working on one that won't ship, or is back with complaint, reduces shop volume $1500 or more. And builds 4 days of stress.